Frequently Asked Questions
Here are answers to some of our most frequently asked questions. If you can’t find the answer below, contact us or call (833)832-6772.
Scheduling, Hours, & Contact Information
We have several easy ways for you to schedule service with us.
- Phone: Contact your local office to schedule service.
- Website: Click the “Schedule Service” tab on our Services homepage. Complete the short form and we’ll get back to you as soon as possible.
Our top priority is keeping your equipment running at peak performance, all the time. So, we are available 24 hours a day, 7 days a week, 365 days a year.
For contracted service customers, we also offer a guaranteed 4-hour response time.
We recommend paying your invoices online through CalVault, our online asset management program.
You may also pay by clicking ‘Pay My Bill’ on any digital invoice.
If you prefer to pay by check, checks may be mailed to:
System Scale Corporation
P.O. Box 733482
Dallas, TX 75373-3482
At each of our locations, you’ll find a Sales Engineer, Operations Manager, and Office Manager, in addition to other support and service staff.
To find your team, visit our Office Locator and choose your location.
Calibration
We calibrate just about anything.
We’re proud to offer calibration services for scale, electronic, dimensional, force, pressure, and temperature and humidity measurement instruments, with accreditation to ISO 17025 standards and NIST-traceable.
We also sell pre-calibrated equipment to help shorten your wait time.
For a more in-depth look at our calibration services, check out our Laboratory Services page.
We recommend using CalVault, our online asset management platform, for calibration certificate printing needs. All historical certs are retained here and can be printed on-demand as needed.
To learn more about our online asset management platform, visit our CalVault page.
Calibration is critical to the performance of your measuring equipment. The goal of calibration is to minimize measurement errors and uncertainty.
Over time, instruments can drift outside of acceptable tolerances and report inaccurate results.
Calibration guarantees an instrument will measure accurately and reliably, every time.
To learn more about calibration, visit our Services page.
There’s no set schedule for calibration, so the best place to start is either the user’s manual for your instrument or the instrument’s manufacturer. As you begin using your instrument, note how your process impacts calibration and call for service as needed.
Products
We sell a variety of scales, including:
- Lab Instrumentation
- Precision Balances
- Truck Scales
- Floor Scales
- Bench Scales
- Rail Scales
- Counting Scales, and more.
We’re also proud to offer hazardous area equipment and a wide variety of terminals and indicators for your needs.
Our Systems and Data Collection Solutions help configure, integrate, and transfer data so your operation has access to the right information.
For a full listing of our products, please visit our Products page.
We’re confident we have the expertise, service, and products to make your project a success, no matter the industry. However, we most often work with companies in the industries listed below.
Without regular service and calibration, scales can be incorrect or operate outside of regulation requirements. Scheduling routine preventative scale maintenance can reduce costs, ensure your equipment operates at peak performance, and give you peace of mind.
Remember, many scales have warranty requirements that you should take into account for preventative maintenance schedules.
The answer varies quite a bit from process to process. In general, five factors impact the final true cost of downtime: Lost Revenue, Lost Productivity, Defective Product, Recovery Costs, and other Intangible Costs.
We created our Inaccurate Scale Cost Calculator to help you better understand the financial cost associated with inaccurate scales.
If you need more help, reach out to us.